Drag and Drop not working

[SM]

Edge browser, drag and drop not working after clearing cache, accepting cookies and restarting device. 

[Sakshi Verma]

Hi @SM  ,

Welcome to the community! 

Could you please take a moment to test this again today?

We recently received similar reports from other customers regarding this issue, but our team has implemented a fix. Please check on your end and let me know if everything is now working as expected!

Thank you !

[SM]

Hello @Sakshi Verma I have a user that is still experiencing this problem and mentions that it is sporadic. 

"Click and drag goes to click and download again. Doesn't seem to be consistent or stable. Very finicky!"

[Sakshi Verma]

Hi @SM Thank you for reporting this and sorry to hear the issue is still occurring.

Since you've mentioned it's happening sporadically, it would be very helpful if the affected user could do the following when the problem occurs next:

1. Record a short screen recording of the issue 

2. Capture HAR logs while reproducing the issue. You can follow this guide on how to generate HAR files: https://confluence.atlassian.com/kb/generate-har-files-and-analyze-web-requests-for-atlassian-support-720420612.html

Once you have those, please let me know and I'll raise a support ticket where you can share them with us directly.Please do not share any log files or HAR files here — this is a public platform and those files may contain personal or sensitive information. We'll handle that securely through the support ticket instead.

Thank you !