Assets Discovery fails during "WMI/PowerShell-Connection"

[duotor0]

Assets Discovery fails during "WMI/PowerShell-Connection" with the message "IP Address is not reachable".

However, from the same Discovery server and using the same credentials, classic WMI queries succeed:

• Get-WmiObject Win32_OperatingSystem
• Get-WmiObject Win32_BIOS
• Get-WmiObject Win32_Service

DNS resolution works and the host name is resolved correctly by Discovery.

Discovery finds a matching credential but aborts immediately during the WMI/PowerShell connection phase.

We would like to understand what exact checks are performed during the "WMI/PowerShell-Connection" stage and what condition triggers the "IP Address is not reachable" message.

I have force scan on: ~

We have 1 possible credentials for the ip 192.xx.x.xx

Start WMI/PowerShell-Connection (...)

IP Address is not reachable.

Failed to connect during to: IP Address is not reachable.

Finish WMI/PowerShell-Connection (...) result: False

[duotor0]

I enabled "Use PowerShell" and then it worked..I don't know what is the problem with WMI then.

[Kai Krause]

Hi,

Configure common settings | Atlassian Support | Atlassian Documentation 

Please have a look to trhe use Use PowerShell parameter in the config. 

Enable PowerShell if:

• The Discovery-Tool is used in a Domain Environment(PowerShell work only in a Domain!)

• A DNS Server is reachable(PowerShell needs a FullQualifiedDomain-Name for the remote machine, so for each IP address the Discovery-Tool perform a DNS-Reverse Lookup)

 I think to can cause trouble when you are not in a domain . But i didnt know your network a config. 

Such a guess , not an answer 

BR
Kai