i can ot run any test cases in my projct

[Melika Olad Azimi]

i can ot run any test cases in my projct

(https://.........atlassian.net/projects/OTAPREINT?selectedItem=com.atlassian.plugins.atlassian-connect-plugin:com.xblend.plugins.xray-enterprise__testing-board&ac.testExecutionKey=OTAPREINT-41&ac.testKey=OTAPREINT-37)

if i want to run it i recieave an error (

Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.

)

[Marc -Devoteam- · Accepted solution]

HI @Melika Olad Azimi 

Don't provide company URL's here.

Contact your Admins of the instance or your IT department.

Here on the portal we can't grant access to instances or spaces. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances.

It seems. the the project ix not Xray enabled.

[Said Bennaceur]

Hi @Melika Olad Azimi, welcome to the community

As Marc and Fadoua mentioned, it's best to remove the company URL from your post, since this is a public forum and we can't access private instances from here.

On the error itself, here are a few common things to check when test cases won't run in Xray:

First, make sure Xray is actually enabled for that specific project. Xray has to be turned on per project, and if it isn't, the testing board won't work. You can check this under Xray settings, or ask your admin to confirm the project is Xray-enabled.

Second, since your plan is Enterprise Cloud, it's worth checking that your Xray license and permissions are active for your user, sometimes the error appears when the user doesn't have the right project permissions for test execution.

Third, since the message says "something went wrong on our end," it may be a temporary issue on the app side. Trying again after a little while, or in a different browser with cache cleared, sometimes resolves it.

If none of these work, this is likely one for your Jira admin to raise directly with the Xray support team, since they can see the backend logs behind that error.

Hope this helps, and good luck! 🙂

[Tinker Fadoua]

Welcome to the Atlassian Community @Melika Olad Azimi 

This should be a question in the community only once you hide any confidential information.

Best,

Fadoua