When i am trying to access the Time Tracker getting error everytime, earlier it was working.

[Abhishek Tiwari]

When i am trying to access Time Tracker service of JIRA then every time getting error message and not able to open the URL or screen.

[Tom Wu · Accepted solution]

Hi Abhishek,

You are getting Authentication error, most likely the Time Tracker is moved to Forge system but the access group wasn't carried over. You will need to set up again.

https://help.tempo.io/timetracker/latest/changes-to-expect-in-time-tracker-on-forge#2.-Authorization-/-Authentication-Errors 

[John Funk · Accepted solution]

Hi Abhishek,

You should contact the vendor directly for assistance. 

https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login

[Anton from JetHeads_io]

Hey @Abhishek Tiwari!

Best bet is to contact the Time Tracker support team directly — they'll be able to troubleshoot this faster and check if it's a server issue or config problem on their end.

If you need a temporary solution while they fix it, JetTime might work — it has time tracking with timers, timesheets, and reports.

👉 JetTime on the Atlassian Marketplace
— Anton, JetTime founder