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Updating Zendesk form based on Jira Priority

Daniel Schweky
Daniel Schweky
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April 3, 2024

Hi all,

I am curious if anyone here has any ideas on how to accomplish this automation. I am looking to have a field inside of Zendesk form updated based on a field from a Jira ticket. For example, I would like for customers to have visibility on what the Priority is on their case, which is set in Jira. Any recommendations for how this can be done?

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