Turn on notifications for all organization members

[vincent]

Hello,

Is there a way on Jira Service Desk (server) to turn on notifications email for all organization members, once for all ?

My goal is to notify by email a customer which has 2 email adresses.

(Only one email adress can be attached to a Jira user)

I have created 2 user acounts with different email adresses for each. Those 2 account/user belongs to the same organisation.

When creating a new ticket, there is only one notification email sent to the 2nd account asking for been notified or not.

Is there a way to sort out ?

Best Regards,

Vincent

[Joanna Choules]

Hi Vincent,

Can you describe the approach you are currently taking - i.e. what configuration you have? This will help us with suggesting alterations.

Thanks,

Jake