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Ist it possible to edit Customer Notification Template for Service Desk with Scriptrunner?

Kamal Jourieh
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October 7, 2024

Hi everyone,
Jira Data-Center: 9.12.12
Scriptrunner: v8.34.0
I'm just trying to find a way to change or modify the "customer notification template" of a service-desk project using automation or scriptrunner, but I couldn't find any solution for that.
I have a lot of service-desks projects that I need to change the "HTML" and "Plain Text" of there template, and avoiding to do that manually, because maybe in the future also need to modified it again.

Thanks in advance

Best regards,
Kamal

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