I am unable to create test script(test cases) in jira

[anil_kumar_deekala]

[Anwesha Pan]

Hi @anil_kumar_deekala 👋🏻

First of all, welcome to community! ✨

Beside following the steps mentioned by Marc and Anurag, in my opinion, this might be a generic error that occurs when Jira's front-end times out or encounters a failure while communicating with the back-end database or a third-party plugin API. 

You can follow the below steps to self diagnose and resolve the issue.

1. Check Global Permission
   - Have your admin navigate to Jira Settings > System > Global Permissions.
   - Ensure that the Browse users and groups permission is granted to a group that you belong to.
2. Clear Cache
   - Close the creation window, press Ctrl + F5 (or Cmd + Shift + R on Mac) to hard refresh the page.
   - Alternatively, try creating the test case in Incognito mode.
3. Identify Plugin-Specific Workflow Blocks
   - Ask your admin to check the project's Workflow Scheme and the background logs. If the workflow references a field or a status ID that was recently deleted or incorrectly imported, the workflow will need to be re-published to clear the error.
4. Re-index Jira
   - Ask your system administrator to run a Background Re-index via Jira Settings > System > Indexing to sync the issue properties.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha

[Marc -Devoteam-]

Hi @Anwesha Pan 

User mentions, based on tags, they are on Cloud.

You can't re-index on Cloud.

[Anwesha Pan]

Oh I wasn't aware of that. Thanks @Marc -Devoteam- 🙂

[Marc -Devoteam-]

Hi @anil_kumar_deekala 

Logout and logon again, also try another browser or incognito window.

Optional clear your cache if this indeed browser related.

[Anurag Vipin Vaidya]

Hiii @anil_kumar_deekala 
The error message is genric and doesn't indicate the exact cause. First , refresh the page check whether the test case was created successfully. If the issue persists verify all required fields are populated try another browser / incognito mode.

could you confirm whether you're using jira cloud, data center or server and which test management app you're using ?