How does your team handle client invoicing from Jira worklogs? Looking for honest feedback

[Justin Lo]

Hey Atlassian community! 👋

I'm doing a little research into how agencies and dev shops handle the gap between Jira time tracking and actually getting invoices out to clients.

Specifically I'm curious about the step after time is logged — what does your team actually do with those worklogs at the end of a billing period?

A few questions to kick things off:

1. What's your current process?
Do you export worklogs to Excel/sheets and build invoices manually? Use Tempo's invoicing? Something else entirely?

2. Where does it break down?
Is the pain the export step, applying billing rates, formatting it for clients, getting sign-off, or something else?

3. What does your client actually receive?
A PDF? A spreadsheet? A link to a report? Do they ever push back on the format or the level of detail?

4. Non-ticket time — how do you handle it?
Calls, emails, meetings, discovery work that doesn't map to a Jira issue — does that time get captured anywhere, or does it fall through the cracks?

5. If you could wave a wand and fix one thing about this whole process, what would it be?

I'm an indie developer exploring problems in this space and want to understand the real-world workflow before building anything. No pitch here — just genuinely trying to understand where the friction is.

Thanks in advance all 🙏

[Tiranga 98]

Interested to hear everyone's experience as well. A simple, accurate invoicing workflow that syncs with Jira worklogs can save a lot of time and reduce billing errors.https://tiranga98.co/