Capturing issues based on keywords in email subject line

[Komal Parate]

Hi All,

We are using Jira service management 4.13.3 and we want to capture the specific keywords from the summary of the email subject line for example if the summary contains critical keyword then the ticket should be raised . It should not create tickets for any other keywords. and according to the keyword the project should be selected .

Is there any way by which we could achieve this kind of functionality by scriptrunner

[John Chin]

Hi @Komal Parate ,

You can give a try using ScriptRunner Mail Handler and apply the script here to do the checking on the email subject before create the issue. Currently, the script only checking for existing issue but you can code with extra condition to validate if its contains any critical keywords and then only allow create issue. 

I hope this helps.