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Jira user associated to an app needs to change its name

dberrutti
Contributor
October 13, 2022

Hi community, we are facing a situation that we don't know how to deal with, here's some background:

We have an app that performs some updates in issues via Jira cloud rest api.

When these updates are made, Jira sends email notifications to some users. The sender of those emails appears as the name of some user that apparently is created by Jira, for instance, "Our App A".

Our problem is that we changed the app's name to "Our App B", but the sender of the notifications continues to appear as "Our App A", and we couldn't find where to update this user's name.

Is there a way we can update the name of the notifications' sender when our app performs some change in an issue?

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