🚀 What's New in JSM Mobile Now with Refined Theme Cloud Support, Smoother Logins!

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We're excited to roll out the latest release of JSM Mobile - Service Management Portal — packed with a brand-new integration, a refreshed login experience, and a handful of fixes that make the app smoother than ever. Whether you're a long-time user or just discovering JSM Mobile, this update is built to make your mobile Jira Service Management experience faster, cleaner, and more flexible.

Let's dive into what's new. 👇

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✨ New Feature

Support for the Refined Theme Cloud

Big news for teams using Refined to power up their Jira sites! JSM now fully supports the Refined theme on Cloud, meaning you can log in to your beautifully themed Refined site directly from the JSM mobile app — without losing any of the polish your team has worked hard to build.

📌 We've put together a step-by-step guide to help you get connected in minutes: How to log in to your Cloud Refined site

This integration opens the door for Refined customers to bring their branded Jira experience right into their pocket — a long-requested feature that we're thrilled to finally deliver.

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Improvements

We've spent meaningful time polishing the parts of JSM Mobile - Service Management Portal you use most.

• Login Screen UX Refresh — We've tuned several scenarios on the login screen to make signing in feel more intuitive, responsive, and forgiving. Fewer taps, clearer feedback, less friction.
• General App Improvements — A round of behind-the-scenes performance and experience enhancements across the app to deliver a more polished, reliable ride every time you open JSM Mobile.

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We'd Love to Hear From You

If you try out the new Refined integration, run into anything unexpected, or just want to share what's working for your team — drop a comment below. 👇

Your feedback shapes what we build next.