🚀 JSM Mobile – Service Management Portal (Beta): A Modern Design with Powerful New Features

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A new version of JSM Mobile – Service Management Portal is now available, introducing a major UI/UX redesign, new feature support, and a set of functional enhancements.

This article highlights the newly added features and improvements.
For complete technical details, please refer to the official documentation linked below.

Major UI/UX Redesign

The app now introduces a completely new interface that is more modern, clean, and user-friendly, offering a refreshed experience compared to the previous design.

New Features

Jira Forms

• Jira Forms Support (Cloud)
  JSM Mobile now supports Jira Forms for cloud instances.

Content & Communication

• ADF Comments Support
  Request comments can now be viewed in Atlassian Document Format (ADF) mode.

• Rich Text Editor Support
  The rich text editor is now supported in:

  • Description fields

  • Paragraph fields

  • Comment creation

Language, Theme & Accessibility

• Arabic & RTL Language Support

• Dark Theme Support

• Devinity Language Support
  The app displays only the languages available within Devinity, if included.

Feedback & Awareness

• Shake Device to Send Feedback
  Users can now send feedback by shaking their device.

• “What’s New” Section
  A dedicated section in the settings page allows users to view the latest release notes.

Refined Theme Support

• Support for Refined Theme issue types

• Support for Refined Theme translations

• Support for Refined Theme SLAs

Learn More

For full release details and technical information, please refer to the official documentation:
🔗 Documentation Link – JSM Mobile Release Notes

Get the Beta version

Download JSM Mobile – Service Management Portal from:

• 📱 Google Play Store

• 🍎 Apple App Store

Final Note

This release focuses on new features, expanded support, and a new UI/UX design to enhance the mobile experience for Jira Service Management users.