Team capacity is empty on timeline

[Valerie Wilson]

Hi,

I'm using advanced roadmap with a kanban board.  When I go to the "sprint capacity management" view.  The iteration estimation is empty.

Issues are estimated and estimation configuration  is set to days.

What can I do to switch from my view to the one provided in the documentation ( see screenshot)

Thank you for your help

[Marc -Devoteam-]

Hi @Valerie Wilson 

You would need to set a team on your plan, by default there is one (empty).

This team requires members (members in you project), of the project(s) that are in the plan. You need to configure the capacity of the team, this based on the estimation metric used in the plan and the project

The source of the plan needs to include the relevant kanban board, as this needs to be set as the board in the team above as well.

If my explanation is not that clear, you can find all the relevant steps and documentation here

[Valerie Wilson]

Hi Marc,

Thank you for your answer.

I should have mentioned it at the start, sorry for that but all the configuration you mentioned is already done.

Team is set, members added, team capacity as well and the source of the plan is my kanban board.

Can it be related to the version either of JIRA or Advanced roadmap ?

Thanks

[Joni Johnson]

Hello @Valerie Wilson ,

I ran into this recently. I forgot to assign the team and add story points (how I was tracking) to the Jira Issues.  When I did that I expected the capacity to show and it didn't. I found a post that shared you need to assign the issue source to the team. I clicked on the Teams item on the left navigation. I edited the Team and set the Issue Source . Once I complete those steps, I was able to see the capacity bar.

Hope this helps.

Joni

[Joni Johnson]

Here's the link I am referencing above @Valerie Wilson 

https://community.atlassian.com/t5/Jira-questions/Sprint-Capacity-not-showing-up-in-Advanced-Roadmaps/qaq-p/1962929

[Valerie Wilson]

Hi Joni,

Thank you for your feedback as well. 
I have assigned the issue source to the team. 

I can see the capacity timeline but the "capacity bar" remains empty.  In the screenshot provided, the left window is my view, and the capacity timeline is present. 

Thanks

[Joni Johnson]

Hi @Valerie Wilson ,

I wasn't able to get the capacity to display with the planning style of Kanban and the Hours estimate. I could get it to display when I set the Team values as Scrum, 2 week sprint, and story points.  When I view the information, it shows 2 week sprint with 200 weekly hours. The plan settings are set to Hours even though story points are an available option.

When I view my timeline, I see the hours planned. When I am at or under the 200 hours it is green. When I am over the 200, it turns red. What I don't like is that I can't see what my baseline about for the team like you can see with story points.

Hope this helps.

Joni

[Joni Johnson]

Here's what mine looks like: 

[Valerie Wilson]

Hi Joni,

Have tried the scrum board configuration and indeed I got the capacity bar filled in but we are not working by sprints.

Thanks for your help and suggestions.

[Marc -Devoteam-]

Hi @Valerie Wilson 

How does you Team configuration look like?

How does your plan configuration look like

[Valerie Wilson]

Hi Marc,

Thanks for your reply.

Team is configured like this

Plan is configured as follow:

• scheduling
  • estimation in days (if I change to hours, it doesn't have an impact)
  • dates > target start and end
  • Sprint dates > disable
  • Dependencies > sequential
• issue sources
  • type board > QA Kboard as source

Hope this help to see where the issue is

[Marc -Devoteam-]

Hi @Valerie Wilson 

Is the estimation setting in the plan set to hours or days. this should be the case and all issues related to the kanban board should have the team field filled with the value QA

If al issues in this project are for QA, you can also create an automation rule that based on issue creation the team field will be set with the value QA

You can have a look on this community article, how to achieve this

[Valerie Wilson]

Hi Marc,

Thanks for you reply.

Estimation is well set, have set it by day ( if I change to hours, it doesn't have any impact).

All the issues have the QA team value filled in as well.

[Stephan Hannach]

Same problem here with Jira Data Center 9.15

[Nippy Sweetie]

I had the same problem, then realised my hierarchy was not showing down to sub-task level in Filters on the timeline.  When I changed the hierarchy - all my sprint estimations showed as expected