Jira Plan(Advanced roadmaps) - Roll-up Dates Not Working for Epics

[Alex Dokhtiar]

Dates roll-up in our Jira plan broke this morning. I’m not really sure what caused it, but now I only see rolled-up dates for one Epic.

I’ve already checked the following without success:

• Plan settings (hierarchy, scheduling, timeline options)

• Issue sources and filters

• View settings (including “Show rolled-up dates”)

Despite that, most Epics don’t display rolled-up dates anymore. They worked fine before today.

As you can see, roll-up only works for the first Epic.

Would appreciate any help troubleshooting this.

[Mathew Mikuni]

I have the same issue. Not sure how to fix.

[Sander van Laarhoven]

I have the same issue, It's a very strange bug. If I give a child item an start or end date or I add a sprint to it the roll up will happen for the parent for the full scope of the children but when I refresh the roll up is gone again.

[Meletis Stathis]

@Walter Buggenhout I'm experiencing kind of similar issue in which I can see the roll-up but none of my colleagues. I have saved the views and there are not any unsaved changes and still no roll-up appears to my colleagues views.

edit: I've attached what I see as opposed to my colleagues.

[Walter Buggenhout]

Hi @Alex Dokhtiar,

Very hard to draw any conclusions based on your screenshot. The obvious first question I would ask if there are really any dates set (not derived from sprint allocation, but really formally set) on any of the child work items of your other epics.

Hope this helps! 

[Alex Dokhtiar]

Hi Walter,

Thank you for the answer, let me provide another screenshot, hope it will bring a little more clarity.

The answer is no, I don't have start date and due date set on the tickets, they are taken from the sprints. This is how it was since the beginning of the project and roll-up for Epics worked perfectly fine until this morning.

I found an older screenshot taken a couple of weeks ago - you can see roll-up dates for Epics here.

[Brad White]

I am also experiencing this exact issue, and it started around that same time.

I assume it is some sort of change (hopefully unintended) from an update to Jira, since they seem to just be rolled out on the cloud version with no notice these days.

Any assistance on this would be very much appreciated.

[Alex Dokhtiar]

Just got off the call with Atlassian support — they couldn’t replicate the issue. The support agent logged into our instance and said he could see the bars. Also, there are no open incidents regarding this issue.

Hopefully, they’ll figure out a solution.

[bcharniga]

I'm also experiencing a similar issue today (Jira Cloud). Something very strange is happening... 

In my situation, when I hover over the timeline of one of the Epics, the rollup on the others appears briefly... but they go away when I hover off.

If I explicitly set the target start / end date of one child story within an Epic... then the rollup for that Epic finally shows up on the timeline (the others do not, until at least 1 child has its start/end set explicitly)

What's even more strange, when I look at my settings for my data sources - the Work Items number is 0 for all data sources, even though there is data returned. One common thing about my data sources - They all use the portfolioChildIssuesOf() function.

@Alex Dokhtiar  are you also using portfolioChildIssuesOf by chance?

[bcharniga]

Update: It works again! All things described above are currently working as expected. I didn't change anything, so something was fixed somewhere...

[Alex Dokhtiar]

Fixed itself on my side as well. No idea what was it.

[Justin van Dyk]

I'm still experiencing this issue. 

Any advice on what to do here? 

[Kristen Walker]

We have team members also experiencing this issue. Oddly enough, some members can see the rollup dates, while others see a blank field. 

Admins logged in as both accounts and confirmed - one account can see roll ups on epics and the other cannot. Is this a known issue? 

[Joshua Smith]

Hi everyone,

I am from the Plans development team. If possible would you be able to include a screenshot with both the plan's start and end date columns visible for the stories/epics where the problem is occurring. I am trying to replicate on my end to see what is happening. Also, does problem occur on page reload, or just when you make changes to the dates in the UI.

Thanks,
Josh

[Rajarajan]

Hi Joshua 

   The first pic shows the roll up not happening, Have configured the dates to be taken from sprint. The second Pic shows how its rolled up for only one person but no other person can see that view. The settings are exactly the same. Your help would be appreciated. 

[Justin van Dyk]

@Joshua Smith

Here is a screenshot of no rolled up dates. 

Here I add the "real dates" - "3 Nov 2025" and "4 Nov 2025" to one of the tickets and you can see that the rolled up dates then display the inherited sprint dates correctly as "3 Nov 2025" and "29 Dec 2025"

However, when I save my plan the rolled up dates then incorrectly update to "3 Nov 2025" and "4 Nov 2025" is from the "real dates" that I inputted.

 

[Joshua Smith]

Thanks for your replies and screenshots everyone. We are actively looking into this at the moment. Will keep you updated on progress!

Thanks, Josh

[Joshua Smith]

Hi all,

Thanks for your patience, and apologies for the inconvenience caused by this problem. We have fixed it from our side, please let us know if you continue to see the bug.

Thanks,
Josh