I need all project tickets via the "Better Excel" format
Hi @Varissa M Dawson - have you tried this article. It has a lot of good info and suggestions?
https://community.atlassian.com/t5/Jira-questions/How-do-I-export-all-issues-to-excel-or-CSV-with-Jira-project/qaq-p/1423652#:~:text=In%20order%20to%20export%20Jira,CSV%22%20to%20export%20the%20issues.
@Varissa M Dawson
By "Better Excel" format do you mean that you are using Better Excel Exporter for Jira?
If yes, please open a direct support ticket, so we can help you!