Can't install add-ons

[wiyada wongchan]

I already add Jira software license but I can't add-ons portfolio as attached.

Do you have any advise? Kindly help, Thank you in advance. 

[Tansu Akdeniz · Accepted solution]

Hi @wiyada wongchan,

@Grigory Salnikovis right. If you don't have a connection, go to the JIRA Portfolio marketplace page. Download the jar file and Upload it in "Manage add-ons" section.

[Grigory Salnikov]

I agree. This this the right way to install an add-on in case your instance doesn't have an access to Marketplace.

[wiyada wongchan]

Ok, got it!! Thank you for your kindly support

[Grigory Salnikov]

You're welcome!

If you succeed in your effort you might want to mark the answer as "Accepted" so that other people who are experiencing the same issue would find the answer quickly.

Have a nice day!

[Tansu Akdeniz]

You are welcome @wiyada wongchan

[wiyada wongchan]

Accepted

[Grigory Salnikov]

Here the right way :)

[Grigory Salnikov]

Hi! 

Does your Jira server have access to the outside world and Atlassian Marketplace in particular?

[wiyada wongchan]

Our server is internal use only, Can I download the portfolio package from other?