Error when trying to create ticket through Advanced Roadmap

[Daniel Beltrami]

Hi, 

Here is the pattern. 

1. I'm going inside on of my Plans.

2. I try to create a User Story, provide the summary.

3. I apply my change to create the story

I have then the message so my changes couldn't be saved

When I reopen the pop up to apply my changes, a new pop to create a ticket opens, and the mandatory fields (project, work type, summary) are all filled.

What should I change to make sure ticket are automatically created when I want to apply my changes ?

[Mendel Liang]

Hi Daniel,

Thanks for reaching out on Community!

I've seen this happen for some users when they have a few very specific setups on their Jira instance. For example this bug https://jira.atlassian.com/browse/JRACLOUD-95415

Could I ask if you have any required custom fields in the popup that appears when you click on the Unsaved Changes and are they already filled in when that popup appears? Are you able to submit that work creation by hitting Create on that popup?

That's the suggested workaround on the ticket for now, but I also encourage you to raise a support ticket over at support.atlassian.com/contact so that our support engineers can help you diagnose the problem.

[Daniel Beltrami]

Hi !

The only required field that I can see are : 

- Project

- Work Type

- Summary

I've removed all the other required in the pop-up.

[Marc -Devoteam-]

Hi @Daniel Beltrami 

Welcome to the community.

Might be a stupid question, but if you browse to the project where the issue should be created from within a Plan, can you create an issue directly on the project?