Cannot see all team members assigned to tickets in Portfolio view.

[Mike Silber]

I'm using JIRA Portfolio and have created a team. However, when I look at the Portfolio 'Scope' tab, some tickets do not have a team member associated with them despite a user being assigned to the ticket.

Any idea what might be causing that?

[Amanda {Praecipio}]

It can be any number of things that may prevent an assignee from showing on an explicitly assigned item in Jira. Here are a few questions to start. 

• Do you have Import Issue Assignee Level set on the Plan Configuration under the Scheduling menu?
• Are all possible Assignees Members of the Team? 
• What is the Maximum assignees per story set to? 
• What is the Issue Status? 
• Is Enforce Concurrent Work set to Off? 
• Also, hitting the calculate button may help as well.