Community resources
Community resources
Community resources
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- Tag: jira-service-management-data-center
Tag: "jira-service-management-data-center"
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Hi Team, I have a question. Is it possible to implement a signature for the agents? The signature should be added automatically to the end of an answer via JIRA ticket. Thanks, Alby
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Preferred Account Dynamic field check box when chosen shows two other fields. My dynamic field is configured correctly and was working. The Admin updated to Jira v10.3.2 and the field stopped wo...
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We are planning to migrate JIRA SD from 8.8 on old server to 8.22 on new server. Here's what i have planned. 1. Copy DB dump from old server (MySQL 5.7) to new server (MySQL 8.0). 2. Install ...
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In the Git İntegration for Jira app, the Create Branch button is visible for admins but not for users who are not admins. What could be the reason for this?
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...ortal-access to a user group, that we can change the permission for the developers, that they not accidentally comment public? Probably not by Atlassian default, but maybe you know a workaround or a...
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Hi Community, I need your help. When transferring a task from project X to project Y (both projects have SLAs), the SLA doesn't restart in project Y but continues. Example: A task was crea...
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Dear Atlassian community. Can you let us know if this is a known behavior or setup of JIRA batch email notification or we can enhance by disabling "Add Comments" link from closed tickets? Scenario ...
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Hello, we are running the following environment: Jira Datacenter 9.12.16 & Jira Service Management Datacenter 5.12.16 In this environment we use an Asset-Object-Scheme in which...
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Hi everyone, I’m looking to connect Microsoft Fabric OneLake to our Jira instance, which is hosted on a aws data center (not cloud), to create the basis for crossed applicattion poewrbi reports. I w...
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I am looking for a way to collect Customer Satisfaction and Net Promoter Score when a ticket is closed. Ideally, an email would be sent out with the survey/questions and the data would be collected o...
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Hello! I have a bit of a puzzle regarding the at-mention notification emails. We are using Jira Service Management Data Center. I have a project that has most of the customer notificatio...
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Hi folks, We have some questions in our following Assets configuration: Object scheme Object type - Customer - Service Category - Services - Service Items Filter Scope (A...
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Hi, I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Documentatio...
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Hi I'm trying to install jira service management on linux rhel9. I have followed these links: - Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Docum...
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Hi ist ist possible, to give acces to certain tickets (filter) related to a customer via a dashboard, without giving him acces to all the tickets in a service desk?
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Hi Everyone! Current customer portal help center of Jira JSM data center, the screen width is too small for modern screen as seem the dimension following previous decade screen monitor that difficul...
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Hello, I appear to be suddenly missing the activity stream gadget for our dashboards, when I go to add it, it is no longer there. Current instances of it state the following: "This gadget cannot be d...
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Dear all, We have the need to update the summary field of an issue after creation in order to combine the value of a custom field and teh summary. For that we have created an automation rule on cre...
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Hello, In our organization we would like to test the Jira mobile app but on our network, it is not allowed to access the google store. I'm trying to find the APK in order to install t...
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From the 'Agent" point of view, how can I find the requests that had been raised as "private" i.e. not shared with the reporter's Organization ?
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How can I switch between tab and button view (internal/customer) for comments? we have the following tab view on an instance with jira 9.12.15 / jsm 4.12.15 we would like to switch ...
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Has anyone been able to add the attribute of Full Operating System Build with System? The build-in attribrute is only Operating System Build which will not give you the latest patch applied to the sy...
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Dear Team, I have some challenge on approval confusing regarding to button Approve as sometime we would like to replace others wording like Acknowledged, Confirmed, Reviewed rather than only single ...
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Jira product: Jira Service Management Version: 9.12.12 ----------------------------------------------- Hello, I have an automation in which I want to conditionally set smart variables through if-...
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