Tag: "jira-administration"

Hi all I'm interested in setting up Jira as a "email only" helpdesk. I'm not interested in having user accounts setup when someone emails the support/helpdesk address. Is this possible ?

• Jira
• Question
• jira
• jira-administration
• jira-service-desk

The built-in resolution field is always required if you put it on any screen. Any reason why? We can't put it on the Edit Issue Screen because it is required, but then that limits you from being abl...

• Jira
• Question
• jira
• jira-administration
• resolution
• workflow

Hi all, I am a JIRA n00b, have been using JIRA v4.4.1#660-r161644 with some plugins for a good month or so. I've noticed sometimes our JIRA instance crashes for no apparent reason, and mostly af...

• Jira
• Question
• jira
• jira-administration

The issue overview shows in a "Detail" section some common standard fields. Am I able to place some fields of my own, custom fields, in here? For instance a custom an project specific status field. I...

• Jira
• Question
• jira-administration

I add the field "Linked Issues" on issue create screen. It did show up during issue creation. However, it keeps on reporting error "You do not have permission to link issues in this project." even i...

• Jira
• Question
• issue-link
• jira-administration
• permission

Is it possible for each project to set up its own drop-down list with its own available choices in the drop-down list? It would be great if you can point out the documentation in atlassian if there...

• Jira
• Question
• jira
• jira-administration

...entioned below), is there any other way to hide it only to a particular project role? Global Settings-->General Configuration-->Options--> User email visibility=Changed it to Hidden from Public...

• Jira
• Question
• email
• jira
• jira-administration

· Trying to connect to mssql server 2008 database in Jira o Created new database o Created new login/user with db_owner permissions on new database o Used config.bat for config § Entered ‘...

• Jira
• Question
• database-connection
• jira
• jira-administration

Hi, I want to configure that Reporter in the Project Role User can select the Assignee when creating a new issue. Currently this field is not available for the Project Role User. When I create a ...

• Jira
• Question
• jira
• jira-administration

In v5.0-rc1#709-r166660 & v5.0-beta3#706-r165794, we see that the Color to which the Header Text is to, is not reflecting the same. attached image. Please advise.

• Jira
• Question
• colour
• header
• jira
• jira-administration
• look-and-feel
• +1 more tag...

I know that there is no absolute answer to this question but our Perforce repository structure is:- //common/... //clients/client1/... //clients/client2/... //clients/client3/... etc. In JIRA ...

• Jira
• Question
• fisheye-crucible
• jira
• jira-administration
• jira-fisheye-plugin
• perforce
• +2 more tags...

We run two JIRA instances on the same Linux box. One for DVLP and one for PROD. Is there a way to specifiy which JDK to use to run JIRA so I can run 1.6_17 on PROD and the lastest in DVLP?

• Jira
• Question
• jira-administration
• jvm

We are using JIRA within Engineering as a bug tracking system. I have a custom field called "Developer". When an issue is triaged, the triage team will transition a bug from "In Triage" to "Assigne...

• Jira
• Question
• jira-administration

I want it to block the transition of the parent issue to Resolved if subtasks are still open. I have the following condition set in my workflow: All sub-tasks must have one of the following statu...

• Jira
• Question
• jira-administration

Hi! I'm trying to get my JIRA and MS Active directory to work together. I've managed to connect to the AD and now it syncs. all users and all groups. But the users does not belong to the any group ...

• Jira
• Question
• jira
• jira-administration
• user-management

I've created a custom screen, in this screen I've created several tabs. The tabs are not appearing on the screen as expected when it's assigned to "Issue Operation" "View Issue". When I assign this...

• Jira
• Question
• jira-administration
• jira-software

Hi all, we have customers issueing tickets which are handled by the 1st and 2nd level support. In case a modification is necessary we want to create a work item which would be a work order for the ...

• Jira
• Question
• jira-administration

My team has determined that we need two grades of prioritization for one of our projects: A 6-point (Blocker, then Very High to Very Low) priority gradation represents items in the wider sense. How...

• Jira
• Question
• jira-administration
• jira-software

This is how it is done at Atlassian for example. The closest thing I found in the documentation was to use mod_proxy, but it only gave examples which added '/jira' to the (existing) company URL. Ho...

• Jira
• Question
• jira
• jira-administration

Hi all, I have developed a calculated custome filed i have assinged to view as below <resourcetype="velocity"name="view"location="templates/view-date.vm" #if ($value) #if ($customField.c...

• Jira
• Question
• jira
• jira-administration
• jira-app-development

Hiya folks! First question on AAC, here goes: We have some users that need a workflow where a person that is going to work on an issue has a "partner", or backup assignee. Think "typical police d...

• Jira
• Question
• assign
• jira-administration

Hi, Open Source Routing is working to reintegrate a number of independent development track into Quagga and provide a common testing framework for existing and future work. We have chosen Jira/...

• Confluence
• Question
• best-practice
• confluence
• jira-administration

I would like the issue link panel to look like subtask - where you can see the status in Icon AND in word like "Open". I try to mess around the includes\panels\issue\view_linking.jsp but not much lu...

• Jira
• Question
• issue-link
• jira
• jira-administration
• sub-task

Is there a way to depreciate an issue type? We have an issue type that we no longer want to allow issues to be submitted against. If I remove the issue type from the Issues Type Scheme for the projec...

• Jira
• Question
• issue-type
• jira
• jira-administration

Currently we are using Jira 4.2.3 (standalone) which appears to have a default of 20 gadgets max on a dashboard. We would like to change this number to more than 20.

• Jira
• Question
• jira
• jira-administration