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Source tree application doesn't open on Windows machine

Aayush Chachan November 26, 2021

I have tried re-installing it thrice in the past week. It works fine after the installation but after I close the app and try to open it again then it never opens up.

1 answer

3 votes
Fabio Racobaldo _Herzum_
Community Leader
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November 26, 2021

Hi @Aayush Chachan ,

I had the same problem in the past and it was caused by user.config file.

Try to delete C:\Users\<username>\AppData\Local\Atlassian\SourceTree.exe<random_string>\<version_number>\user.config file and restart SourceTree.

Hope this helps,

Fabio

Aayush Chachan November 26, 2021

Thanks @Fabio Racobaldo _Herzum_ for replying to question. But this didn't help.

Aayush Chachan November 29, 2021

@Fabio Racobaldo _Herzum_ , Any other suggestion?

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 29, 2021

Hi @Aayush Chachan , please provide your SourceTree version in order to check if there's some bug.

Aayush Chachan November 29, 2021

@Fabio Racobaldo _Herzum_ When I posted this question I was using 3.4.1 but today I installed 3.4.5
And I am observing the same issue in the latest version too.

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 29, 2021

Hi @Aayush Chachan ,

try to perform a new clean installation. The steps are as follows:

  1. Wipe SourceTree preferences
  2. Uninstall SourceTree (if it shows on the App&Features list)
  3. Backup then delete the directory below before proceeding with next step
    • Navigate to C:\Users\<UserName>\AppData\Local and delete SourceTree & SourceTree-Settings folder
    • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all SourceTree Files/Folder.
  4. Download SourceTree and install it.

Let me know if it helped.

Fabio

Aayush Chachan November 29, 2021

@Fabio Racobaldo _Herzum_ ,

I followed all the steps mentioned by you but still no luck.

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 29, 2021

@Aayush Chachan , could you check C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log file in order to figure out your current issue?

Aayush Chachan November 29, 2021

@Fabio Racobaldo _Herzum_ ,

Sourcetree.log file data:

2021-11-29T20:07:30: LogHost: Initializing to normal mode
ERROR [2021-11-29 20:08:41,107] [1] [SourceTree.Notifications.NotificationsManager] [Log] - Unable to set owner as parent is not visible or non-existent

 

That's all

Aayush Chachan November 29, 2021

@Fabio Racobaldo _Herzum_ ,

I observed one more file: "<some_string>sourcetree.log" which get created every time I try to open sourcetree app.

The content of that file is like:

2021-11-29T20:20:46: LogHost: Initializing to normal mode
2021-11-29T20:20:48: LogHost: SuppressChangeNotifications was called (perhaps via AddRange), yet you do not
2021-11-29T20:20:48: LogHost: have a subscription to ShouldReset. This probably isn't what you want, as ItemsAdded
2021-11-29T20:20:48: LogHost: and friends will appear to 'miss' items
2021-11-29T20:20:48: Could not obtain git dir, is not a git repo.

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 29, 2021

Based on this thread https://community.atlassian.com/t5/Sourcetree-questions/Can-t-add-repo-Unable-to-set-owner-as-parent-is-not-visible-or/qaq-p/797199 it seems that there's a corrupted file in your repo

Try that approach.

Ciao,

Fabio

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