As a recent and proud Community Champion, I'm glad to help people out on Community, but to be honest it's my first-ever online community real experience. You see where I'm going...? There are many things I wish I'd known back in that time when I registered. Here is my top 3:
1 - Details Are Never Meaningless
OK, this one is quite self-explicit but let me insist! Details are everything: the more you give, the highest chance you have to get a relevant answer! You might skip to mention you're using the latest Server version of Jira, pretty obvious to stay up to date! Well, trust me, we have quite a range of versions and each associated with its features, to give the best advise, we definitely welcome that kind of detail. Remember that any version of a technology, name of an installed App, things you've already tried... is helpful!
Always remember to provide as much as you can but never forget about security and confidentiality as well! We'll never ask for details compromising your data and you should not share sensitive information!
2 - We All Are Humans
That one is not even a joke! We all have bad days (yeah, even in Canada!) or we can have different approaches for the same issue but respect is all! Getting answers is easier, helping people is easier, sharing ideas is easier. We all know it but sometimes forget it for a second, I can remember myself thinking "It's been 3hrs and nobody helped". Atlassians, Champions, every community member is human and have a day like yours!
The good side of it is that we also make happy encounters and find humans like us to share our stories, use cases, knowledge...
One question remains: Are we humans, or are we dancers?
3 - Community is not only for Atlassian nerds
First, Community is for everyone yeehee
What I mean by this point is simply that no matter how advanced you are with Atlassian products, you'll find inspiring content here! You might find very specific or technical questions and articles but you can definitely find a lot of off-topic posts (here? or here?). We also have showcases of our members and champions, Friday Funs and many others.
In other words, from curious explorators to well-proven pirates, the strenght of our Community is that exact wide-ranged crew and audience!
From Montreal with love (and snow).