Jira Service Management for IT Managed Service Providers

Sam_A_Martin
Contributor
May 2, 2024

Hello Fellow Atlassians!

Is there a group for MSP's to meet up and compare notes on how we are using the Atlassian Suite of Applications with our variety of cleintele.
I feel like Jira Service Management is an excellent ticketing platform for both in-house IT Help Desks and MSP Service Desks, however as an MSP, there have been many times where I felt like we weren't using the application to it's fullest potential and weren't leveraging all of the features properly.  I'd love to be able to get together with other Jira Service Management using MSP's and talk usage, reporting, and intergration as well as swap ideas.
Thank you

Sam

4 answers

Suggest an answer

Log in or Sign up to answer
0 votes
Dalton P_
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2024

I'd be open to this as well!

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 5, 2024

Yep, count me in as well. Maybe we can get the Community Team to set us up a group?

0 votes
lisa_jackson
Contributor
May 3, 2024

Agreed - that would be great. I'm sure I'm missing a million ways I could be improving mine and the users experience on JSM!

0 votes
Natalie Beiler
Contributor
May 2, 2024

We at times have similar thoughts. Would be great to join a group discussion. 

Thank you for bringing the topic forward.

Natalie

TAGS
AUG Leaders

Atlassian Community Events