How to include a Questions/ Feedback box?

[Juanita Pardo]

Im trying to add a section where users can give feedback or ask questions and it would land on the page creator email for this person to answer. How do I do this? 

[Łukasz Modzelewski _TTPSC_]

There is no dedicated feedback feature

However:

• You could open up the comment section and just ask users to ask questions in the comments - that would be interactive, but it would be open communication and it wouldn't be as private as 1 on 1 communication, but all questions could be visible and users wouldn't ask the same questions
• If the questions should be about the content of the page, then you can use features hidden under text selection - inline comments or create new issues: Comment on pages and blog posts 
• You could even add message in the space footer to use comments for questions

[Juanita Pardo]

I think that could work for now... Hopefully that feature will be added some day.

Tks!

[Jack Brickey]

Hi @Juanita Pardo , welcome to the community.

I'm not sure I fully understand but it seems you are trying to modify the portal in some manner where are you could have interactive Q&A. Is that the case? It seems given the capabilities of JSM the only option you have is to simply create a request type called "question"or something similar. And your agents would answer the question. Maybe you are looking for something like a support chat channel like Halp or similar. If I'm off base here please let me know.

[Juanita Pardo]

Hello Jack,

Thank you for your answer. What im looking for is to add a section where users give feedback, or submit any question they have regarding the document they are seeing. So my only option is to use the comment section? I can't add a section where they can type any question and gets to the page owner emial?

[Jack Brickey]

Correct, there is no capability to add any interactive context in the knowledge base article.

[Juanita Pardo]

:/

[Danno]

@Juanita Pardoif you are using Confluence for your KB article, include an info. box at the top explaining how to highlight text and comment on it. If you have an add-on that allows you to create a fillable form on your page you could have a comment box.