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Ukraine Invasion by Russia: what response from Atlassian?

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Andy Brook
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 02, 2022

Atlassian, please speak up on this topic...

In the past decade of working in the Atlassian ecosystem there have been many conflicts that Atlassian have navigated under the banner of 'not doing politics' and 'we help teams'.  I think the current invasion of Ukraine by Russia constitutes a bit of a different situation that demands a response.

Sure, we get that 'customer impact' is a thing, that the general public do not necessarily support their leadership decisions, but that's not really sufficient reason to not do something about a country triggering such a humanitarian crisis.

80% of Russian banks are already frozen by world wide sanction (including US - https://home.treasury.gov/news/press-releases/jy0608), potentially preventing Marketplace license purchase.  As a vendor I ask for clarification from Atlassian on what additional pro-active steps you are taking here, when will you take action to stop sales to Russia and Belarus?

Apple have already banned sales ( https://www.wsj.com/articles/apple-says-it-has-stopped-all-product-sales-in-russia-11646169327 ) - hopefully app store sales...

As a small vendor in the ecosystem, we have stopped direct sales to Russia and, turning down 'big' orders for 'big' business in the last few days, we have no control over what Atlassian does for Marketplace, hence this post.

Atlassian?

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Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
Mar 02, 2022

@Andy Brook thank you for your passion. Our founders published a blog today with a response in support of Ukraine. It addresses many facets of this issue but in response to your main question, they said this:

In response to Russia’s aggression, we are pausing the sale of all new software to Russia. In addition, we are suspending existing Russian state-owned licenses as well as licenses to specific Russian businesses that support the war (via cyber warfare, combat, or disinformation). This includes our third-party Marketplace apps.

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Andy Brook
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 03, 2022

Great, thank you!

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Allyce Mardesich
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 02, 2022

@Andy Brook Atlassian has released a statement on our support for Ukraine. We’ve also started a new thread here on the Developer Community to capture questions and additional feedback.

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Could it be that Atlassian blocked some IPs of Ukrainian regions?
Is there a way about how to inform Atlassian about IP blocked accidentally?

Allyce Mardesich
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 30, 2022

If you open a support ticket here with specific details of what you or a customer is experiencing, we can have our team look into it.

@Monique vdB HI!
We are users of the server version of confluence and are planning to switch to a data center.

The question is that our organization is Kazakhstani and an article was published about the possible imposition of sanctions by the United States.

Question:
- Will the shutdown of licenses affect us, in case of sanctions?
- Will we lose the available data without the possibility of recovery, in case of sanctions?

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