mailto link markdown

[hientran92]

I have this mailto link markdown in my Trello card that works for ages

[hientran\@clientdiary.com](mailto:hientran@clientdiary.com?subject=Test)

That will gives hientran@clientdiary.com with the mailto link with subject prefilled.

However, just today, when hovering on it, the browser link preview at the bottom left corner shows "invalid-mailto:hientran@clientdiary.com?subject=Test". Hence, when clicking, it opens an empty new tab.

Any ideas what happened? Was it an update from Trello that breaks it?

Thanks

[Client Care]

I am also suddenly having this problem! :(

[Pflieger Arnaud]

It still works here. Double check your markdown ;)

[Pflieger Arnaud]

🖐 People, it has been fixed!

🎉🍾

[Cody C.]

I'm not entirely sure the issue, but I think this may be due to Chrome not prompting for a Handler for mailto links. I saw exactly what you all are mentioning, then checked my Handlers in Chrome under Settings > Privacy and security > Site settings > Additional permissions > Handlers and I noticed there was nothing listed there. Even though I had the option "Allows sites to ask" enabled, I wasn't being prompted to add one.

Here's the fix that worked for me. As a test, try going to Gmail and clicking the Handler icon in the URL bar, then allow Gmail to handle email links:

Head back over to Trello and see if those mailto links aren't working as expected. I'm not 100% sure how those are created or handled for external email apps, but hopefully that gets us all on the right track.

[Pflieger Arnaud]

I reset the gmail handler as you said but I still get mailto link addresses as 'invalid-mailto:...'

Note that if I edit the html of the link on the card to remove this 'invalid-' prefix, it just works

[Cédric Taxis Verts]

Has anyone found a solution? It seems that whenever there is a topic or a body Outlook does not open. Chrome opens a tab: about:blank. thanks for your help

[Pflieger Arnaud]

Nope. Trello just became a lot more painful to use.

[Adrian Evans]

Has this been raised as a bug, as something has obviously changed that needs fixing?

[Pflieger Arnaud]

I reported it to the support but I didn't get any anwser

[Jason Chee]

I reported it. Here's support's answer on 19 April.

Thanks for taking the time to send us that bug report! I was able to reproduce what you're seeing, and I'll pass it on to the team for additional investigation.

While I don't have an ETA on when a fix for the issue will be pushed, as soon as one is available, we will deploy it.

[Jason Chee]

I ended up not waiting for a fix, anyway. Changed my script to toLower() the emails before adding to my board.

[Jason Chee]

Never had this issue till recent, an update must have broken it.

The email addresses in my cards do not have query strings. Half of them have the "invalid-" appended to the mailto and half don't, it's very inconsistent.

Hoping for a fix.

Edit: I noticed a pattern for my case. If the email address starts capitalized, it will be parsed as "invalid-mailto" (e.g. Test@example.com is invalid, test@example.com is valid).

[Hannah D Dexter]

Has anyone heard anything more on this? I have been experiencing the same issue, and have been unable to solve for it, except if I don't have the subject line pre-populate, which is not super helpful.

[Pflieger Arnaud]

Same here. 

It seems that it's when the url contains query parameters.

😬😬😬

[Becca Lanning]

Hello!  I also am having this issue with coded mailto links.  But I also have another similar issue.  Almost all the regular email addresses (emails just on the card, not specifically a mailto link) on our trello cards are producing an "invalid-mailto" when we try to click.  However, for us, it appears that its only happening on email addresses containing capital letters -- once we swap to lowercase, the links works fine.  But is rather annoying to have to change all our system flows to correct this.