Why is Trello saying another member did an action when it was actually me?

[Rose Levovitz]

Sometimes a board/card member will move a card or edit it in some way, and the notification we get says a different member did it. It usually says the action was performed via Butler. Is this a problem with automations or what? Does anyone else have this issue?

[Dreamsuite Mike]

Butler automations are run on behalf of the member who created it, this is by design and not an issue.

My recommendation to all my clients and best practice I apply is to have a service account for automations so that you don't have this confusion.

1. Create an email address. I use the format mikebot@companydomain.com, where mike is the company name.
2. Sign up to a Trello account using this username.  During that process, name it in a similar way @mikebot 
3. Add to the board and move all automations to this account
4. Allow those authorised to create/manage automations access to it

This also protects against someone leaving the company and you losing access to automations set up in their Trello account