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Why can’t I login to my account?

One day, I was logged out of my trello account, and now I can’t log back in. An error message keeps popping up and saying:

 

“Something’s gone wrong trying to log in. Make sure to log in with google or SSO if that’s how your account is set up.”

 

I have tried to delete and re-download the app, I have tried logging in through google, but nothing is working.

1 answer

Hi @cwushin ,

Welcome to the community!

When first setting up and logging in with your account on the web, did you set a password at any point?

If you registered/logged-in via Google, then you'll want to take that same route when logging in on your iOS device too.

Alternatively, feel free to reset your Trello password here: https://trello.com/forgot. Once reset, go ahead and try logging in on the mobile app once more.

I hope all that helps! If it does not work then visit the below link and ask Trello support

https://trello.com/contact

i have done all of this, it still doesn’t work.

Like Soumyadeep Mandal likes this

Hi @cwushin ,

If it does not work then visit the below link and ask Trello support

https://trello.com/contact

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