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When using email-to-board body of the email shows up twice in the description

Maria Cortes
Maria Cortes
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September 20, 2024

When using email-to-board, the body of the email is supposed to show up in the description.  For some reason the body shows up twice in the description.  This is a problem as I have automation that depend on the description. 

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Beth French
Beth French
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2024

Hi Maria,

This is definitely not expected behavior but having a hard time replicating. Could you share a card id where this is happening and we can look at the logs?

To get a card id:

  • Open the card back by clicking on the card
  • In the browser location bar, copy the alphanumeric id within the url:

Cheers,
Beth

 

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