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Rules Not Working

Emme September 16, 2024

I have been having my rules keep stopping the past few weeks despite recreating them a few times

What can I do?

1 answer

0 votes
Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2024

Hi Emme!

https://support.atlassian.com/trello/docs/opening-the-usage-log/ This article describes how to access your Automation Logs; it should show why the Rule stopped working

Emme September 23, 2024

No, did not say. All it said there was the last time it worked but not the reason why it keeps stopping...

Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2024

hmmm, do you mind to share the automation rule you're using?

Emme September 25, 2024

When a label is added/removed from a card by anyone... send an email alerting it

Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2024

Emme, I've reviewed the rules and logs, and everything is functioning smoothly. Additionally, I verified the email logs, and all emails are marked as delivered.

Could you check if you have any filters or spam protection settings in your inbox that might be affecting email visibility?

Emme September 30, 2024

Now it seems fixed, I'm just wondering what caused it to keep stopping and what will prevent it from happening again?

Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2024

Emme, once it involves emails, we need to determine whether it was an Automation Issue or an Email issue.

Once the Trigger hasn't changed, we must check if this happens again and observe the behavior.

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