On "Standard" plan, yet "Custom Fields" option shows an "Start free trial" option

[Patrick SA]

Hello all...

I'm on a "Standard" plan, and yet when I try to access the "Custom Fields" option on my cards, I get the message "Start free trial", and the "Custom Fields" option is not available?

All the documentation I can find suggests that "Custom Fields" option should be available on all paid plans, from "Standard" upwards (it used to be the case the "Custom Fields" was available on the "Free" plan, but that changed a few years ago to require paid plans).

Is this feature now no longer available to the "Standard" plan/only available on the "Premium" plan (as at May 2024)?

[Alex W · Accepted solution]

Hi @Patrick SA - welcome to the Community!

Let me explain how subscriptions work in Trello. 

All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

• Users that have been added directly to the upgraded workspace
• Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium here: https://help.trello.com/article/855-how-billing-works-with-trello-business-class

As I'm a member of Trello's support team, I can see you have four Workspaces:

• One is upgraded to Standard
• The other three are free Workspaces, and therefore do not have access to Standard features

I suspect you're trying to use Custom Fields on a board that is in one of your free Workspaces, not in your Standard one. If you need this board to be able to access Custom Fields, you'll need to move it into your Standard Workspace. You can do this by following this tutorial: https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/