Migrated to Atlassian, now all my boards are gone

Debora Cavett
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March 1, 2025

I have been using Trello for 5 years, my whole working life for my business is in there. Today, it wouldn't let me log in, telling me that I had recently migrated to Atlassian and to log in with the 'new' info. I used the same email address and reset the password. It logged me in to my 'new' Atlassian/Trello account and all my boards are gone. How do I get them back? I am unable to log in to my old account. I even tried to send requests to join my old boards, and while it says 'your request has been sent', I am not getting any emails about someone wanting to join my boards. 

Literally my whole life is in there and all the work I have done over the past 5 years. How do I get my boards back? 

1 answer

1 vote
DiMaggio Tucci
Community Leader
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March 1, 2025

I know of a method that supposedly gets your old account back, but I haven't had to use it myself, so I won't recommend it. What I would instead recommend is that you contact Atlassian directly. Make sure you select an option that doesn't just take you back to this community like Technical issues and bugs; you want to create a ticket.

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