Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Member Getting "Board Not Found" and "Card Not Found"

One of the members of our Trello board are getting "Board Not Found" and "Card Not Found" when clicking links sent to them from the board. The user has been using similar links to the same board successfully for months. There has been no change in her member status.  Please advise.

3 answers

I am also having this problem.

To expand on this though:

I am the creator and admin of a workspace. I also created 2 boards within this workspace (and am an admin on those boards).

I have access to both of the boards when I log in using my home computer, and on my mobile phone.

Oddly, I don't have access to one of these boards when I log in from my office computer at work. The other board works fine.

I have tried sending a link from my mobile phone to my work email, but I still get the message "Board not found" when I try to follow that link on my work computer.

Hi @Robert DiPasquale. 🙂

I think another possibility is that the user has several Trello account, and is trying to log in with the wrong one. Can you check that?

This is usually because the card is archived or board has been closed. 


In your dashboard, click on the "House" icon and then click "See closed boards..."


Go to the board in question then click "Show Menu" on the right side, then "Archived Items".

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristjan Geir Mathiesen - Origo for sharing the picture of Taco having fun with his new friend...

440 views 18 19
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you