Lost Access to Custom Fields After Non-Payment

Kapoor Impex Corporation
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February 21, 2025

 

Hi Team,

I am facing an issue with trello where I had created custom fields but my credit card was not working and because of that the data is gone and it's deleted for the custom fields and I need the data of the custom fields back is there a way to get the data back?

I have done the payment but still the custom fields are not showing up to me.

1 answer

0 votes
ACE
Contributor
February 21, 2025

That shouldn't happen...
Did you try restarting your computer?
Do you use the browser or the desktop app?
Mac/PC?
I would recommend making an official request here.

https://support.atlassian.com/contact/#/

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