It is not possible to cancel Premium Free Trial before 14 days?

Melih Gökmenoğlu
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November 27, 2024

Premium Free Trial automatically started for an initial workspace named "Trello Workspace". I don't want to use Premium Features since it will cause me an additional effort to remove unwillingly used features.

At the end of the Workspace Setting, instead of "Delete this Workspace?" I see "Need to delete your Workspace? Please cancel your subscription on the billing tab first." message but there is no Billing Tab to cancel the subscription.

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Renato Fagaraz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 29, 2024

Hi @Melih Gökmenoğlu !

No worries about the Premium Free Trial—once it ends, your workspace will automatically revert to the free version. You won’t have to deal with any unwanted Premium features sticking around. The reason you don’t see a billing tab is because you haven’t entered any billing info to start the trial, so there isn't a charge to cancel.

If you really want to speed up ending the trial, you can reach out to Atlassian support through https://support.atlassian.com/contact/. We’ll be able to help you out with that. Hope this helps!

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