To cancel the Workspace's plan:
Expand the sidebar and select Settings then Billing.
Select Cancel at the bottom of the page.
Your Workspace plan will be canceled at the end of its billing period and it will become a free Workspace.
Hi @[deleted] , welcome to the Atlassian Community and thanks for your post.
Please open s support ticket here https://support.atlassian.com/contact/#/
If you don't manage, write again here and I can escalate the post.
Best wishes
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