I pressed "Edit" on one of my cards and it just resets the entire card! How can I fix this?

Evan Toomey
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February 14, 2025

 

image_2025-02-14_221234949.png

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Rasmus Wulff Jensen
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2025

If reset mean the description is gone it might be because text was written, but the Save button was never pressed. It happens from time to time that people have texts but it was only on their machine in the browser cache

You can try this tool: https://trellotools.azurewebsites.net/CardHistory 

It can show how a card "looked" in the past so if the text was lost by it was truly overridden. But if it was never fully saved but only in your browser memory I'm afraid it is not something that can be recovered ☹️

Evan Toomey
I'm New Here
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February 15, 2025

I checked the card history, that does not help me. Besides, it does this for every card I have which I have not written on for days, and they still had the empty description!

 

BEFORE I PRESSED EDIT:

image_2025-02-15_085227579.pngAFTER I PRESSED EDIT:image_2025-02-15_085245572.png

Rasmus Wulff Jensen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2025

Thank you for clarifying. That indeed looks odd. I tried on a board of mine but was unable to reproduce this so it might be a local issue.

I would recommend you try the following to narrow down the issue

Try to see if it happens on all boards or only this board (if you only have this one board make a new dummy board to try it on). If it only happens on this board it could be some PowerUp or automation causing it. If it happens on all boards it could be some browse extension causing to (you can test that by openibg trello in another browser you normally not use)

Evan Toomey
I'm New Here
I'm New Here
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February 15, 2025

I don't use any powerup on my cards.

 image_2025-02-15_100334000.png

 

I also tried using a different browser, that didn't work aswell. 

 

The only thing I'm doing is copying the cards from my main board, and put it on a test. That does not work.

Rasmus Wulff Jensen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2025

Did it also happen on a brand new dummy board?

Evan Toomey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2025

I made a new board, and yes it did happen.

 

image_2025-02-15_103139981.pngimage_2025-02-15_103223044.png

Rasmus Wulff Jensen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 15, 2025

Ok, out of ideas then. I've flagged this question for the Trello team to take a look at

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