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How to contact trello's support team ?

Alexis Goedgezelschap July 5, 2023

Hello,
It's my second day on Trello and i have this error :
image.png

And of course, i can find a way to contact the support...
Somebody can help ?
Thank you

2 answers

1 accepted

2 votes
Answer accepted
Justyna Gdowik _ Deviniti _
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 5, 2023

Hi @Alexis Goedgezelschap !

Here is a website where you can contact support: https://trello.com/contact#/ . Hope it helps 🀞

Alexis Goedgezelschap July 5, 2023

Thank you, but with this link i can only go to the community or to a FAQ...
I can't believe their is no online chat or at least an email :(

Justyna Gdowik _ Deviniti _
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 5, 2023

If you scroll down there's a section, where you can describe your issue (Contact support section):

Zrzut ekranu 2023-07-05 101057.png

Zrzut ekranu 2023-07-05 101017.png

Here is what you can find at Trello support hours:

Our team can be reached for email support at http://www.trello.com/contact. Trello does not provide phone support at this time.

Alexis Goedgezelschap July 5, 2023

Thank you very much ! 
Here is what i see when i scroll down :

image.png

It changes nothing when i try to log in ...
Thank you for your time !
I m not very patient... so now i'm trying Monday haha

Justyna Gdowik _ Deviniti _
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 5, 2023

Maybe try to delete the cache or enter this site via the incognito mode πŸ˜„ 

Like β€’ Alexis Goedgezelschap likes this
Alexis Goedgezelschap July 5, 2023

Incognito mode works !!!
Thank you very much ! :)

Justyna Gdowik _ Deviniti _
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 5, 2023

I'm glad I could help you!

0 votes
Construct
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May 13, 2024

@Alexis Goedgezelschap this is off topic, but I have been reaching out to Sales to get a response, however nothing to date.

Our company would like to upgrade our plan to either Premium or Enterprise but we need some guidance in terms of what is best suited for our needs.

Is it possible to schedule a call via Zoom or Teams to get more insight and get this sorted?

This would be very helpful and its quite urgent.

You can reach me on walter@constructeducation.com.

Kind regards

Walter

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