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How do you get customer service?

How in the actual heck do you get customer service? I'm unhappy to say the least and am about to start a dispute 

2 answers

4 votes
Alex Waite Atlassian Team Nov 01, 2021

Hi Heidi, I have already reached out to you on our support portal. As I explained, you raised two tickets within an hour at Trello Support, and I replied within an hour, and have raised no tickets with us previously. We offer priority support to our Premium users, which is same day responses. I responded within an hour to you. Your other tickets were raised with our Advocates team which I have now closed as duplicates so I can be your point of contact for your issues. 

You will never have to pay twice for Trello, as you have said above. I understand your frustration and I'm sorry you've had a poor experience, but I'm on standby to answer any queries you have. I've also refunded you for your accidental start of a Standard subscription last week. I'm awaiting on a response from you. 

2 votes

Hi Heidi,

What type of license and products do you use? Have you checked this?

You can contact Atlassian here:

Also, this Community can help with some troubleshooting issues and answering questions.

And there is this for Trello:

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Done that one no less than 3 times....started last week. 

There is a workspace error that is preventing me from using the features I paid for. But now I need to pay double what I paid last week, to get them? No thanks

When you submit a ticket you should get back a reply with your ticket number - do you have that?

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