Hi Heidi, I have already reached out to you on our support portal. As I explained, you raised two tickets within an hour at Trello Support, and I replied within an hour, and have raised no tickets with us previously. We offer priority support to our Premium users, which is same day responses. I responded within an hour to you. Your other tickets were raised with our Advocates team which I have now closed as duplicates so I can be your point of contact for your issues.
You will never have to pay twice for Trello, as you have said above. I understand your frustration and I'm sorry you've had a poor experience, but I'm on standby to answer any queries you have. I've also refunded you for your accidental start of a Standard subscription last week. I'm awaiting on a response from you.
Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend B...
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