How can I contact Atlassian? I am locked out!

Thais Rebelo Cera
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February 27, 2025

I am locked out because my login email has a domain I no longer own/have access to emails. Is there any way to contact Atlassian without being logged in?

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DiMaggio Tucci
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February 27, 2025

Just a heads up, in these kinds of situations, Atlassian officially says that your best bet is to contact the owner of the domain and try to work something out, as Atlassian uses email addresses as verification of who you are. If you cannot access the email address that is tied to your identity, you cannot prove you own the account, and Atlassian won't be able to help.

That being said, you're always free to try and contact them. I'm going to post the contact form. Please note that some of the options on the contact form will take you back to this community, and we cannot do anything about it here. If it tries to take you to the community, try selecting a different option on the contact form. You may also need to create a new account to use this form.

support.atlassian.com/contact

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