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Hello, I have an planyway subscription. Suddenly the planyway button in trello has disappeared!

Marilena von Köppen
Marilena von Köppen
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November 17, 2024

Hey,

the planyway mobile app works fine. But on my PC (windows 11) when I start the trello app I cannot see the planyway button any longer.

I already have deinstalled trello and installed it again.

The same problem occurs when I open trello in the browser (Firefox)

Can you help?

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Alisson Sartor
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 18, 2024

Hello Marilena,

Welcome to the community!

I wanted to set some expectations regarding Planyway. Since it is a third-party application, we may not have the expertise to troubleshoot specific issues. I recommend reaching out to their support team for assistance. You can find their support resources here: Planyway Support

Additionally, have you checked your browser cookies? Sometimes, issues can arise from browser settings. Testing in incognito mode might also help identify the problem.

Kind Regards
Alisson
Trello Team

 

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