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Is there a way to set up accounts so that the support/comm team has Premium accounts and our departments/end users have Standard accounts but can still access cards and comments?
Hey @Stevie Zavels - welcome to the Community!
First off, subscriptions aren't applied to accounts, they're applied to workspaces. You upgrade a workspace to Premium, or to Standard.
Therefore, you have to pay for all billable users in the workspace. I recommend having a read through my explanation of it here: https://community.atlassian.com/t5/Trello-questions/Upgrade-questions/qaq-p/2128554