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Desktop Notification does not work under Mac Ventura 13.4

Ruediger Knauer
I'm New Here
I'm New Here
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June 17, 2023

I use the Trello Free version on an iMac running Ventura 13.4.
I do not get a due date with time as a notification on my desktop. Also the mail notification, although enabled, does not work.
What could be the problem?

1 answer

1 accepted

1 vote
Answer accepted
Vishaal S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 19, 2023

Hi Ruediger,

If you're not receiving notifications for due dates, there are a few things we can check.

First, in order to receive a notification, you'll need to watch or become a [member of that card|https://support.atlassian.com/trello/docs/adding-a-member-to-a-card/]. You'll also receive a notification if you're watching the list or board that the card belongs to, even if you're not a member of the card itself. You can find more information on how to watch cards, lists, or boards: https://support.atlassian.com/trello/docs/watching-cards-lists-and-boards

The second thing we can check is the timing. Due date notifications are sent 24 hours before the due date time by default. If you add a due date that's less than 24 hours away, or if you start watching a card within 24 hours of when it's due, you won't receive a notification in that case.

However, you can change the due date reminder time to a shorter value (from 24 hours before the card is due, to as soon as the card is due) inside of the Due Date picker.

You can test this out by creating a new card, adding yourself as a member to that card, and then setting a due date for that card for 24 hours and 5 minutes in the future. In about 5 minutes, you should receive a notification about the due date.

If you don't receive the notification, or if you're running into another issue, could you take a screenshot of what you expect to see a notification for, so we can take a closer look?

Ruediger Knauer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 19, 2023

Thanks a lot, Vishaal!

Everything works fine now.

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