Cannot cancel free premium trial

Deleted user November 27, 2024

Hello,

 

Im not able to cancel the Free Trial Premium and now when I try to invite so to the board it shows me that the invitation will cost me about 12 USD while the free version will not show this..How can I cancel it back to free so that everything works smoothly?

 

Thanks in advance!

 

Cheers!

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 28, 2024

Hello, DT

Welcome to the community

We have recently introduced an update: when users create a new workspace, they will automatically receive a 14-day premium trial. This allows users to explore all the features included in the premium plan. As this change was implemented recently, users currently don't have the option to cancel their trials through the user interface. Considering this, you can open a ticket with our support team, they can cancel for you on the system.

https://support.atlassian.com/contact/#/

Kind Regards
Alisson
Trello Team

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PRODUCT PLAN
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