Billing Clariffication Request for Trello

[Donna Rachel]

Hello,

I am using trello free account. Now i am planning to move paid version. I have lot of questions while reviewing the following policy "How Billing Works"

1. If trello billing either for workspace or member on the workspace list?

2. If i am paid for 4 accounts then i need to share the board with another member , the trello will charge for the another member as well?

3. If i am sharing the board with guest, the guest will have access to the paid version?

Please someone help to resolve thee issue

[Augusto Lisboa]

Hi Donna!

Every user will be checked individually on Trello Paid workspaces to test if they're billable. So you can remove some users to avoid them counting on your bill; I'll clarify this question below:

Workspace Members:

These users aren't necessarily Board members; they can see all the Boards in Workspace, create new Boards, etc.

All the Workspace Members are billed.

Guests:

Guests are users who aren't Workspace Members; however, they are members of one or more Boards on Workspace. They aren't able to create Boards, see other Boards in the Workspace, access custom Views, etc. They need to be more tricky regarding the billing question.

Single-Board Guests: Members of one Board of the Workspace (regular users or observers) aren't billed.

Multi-Board Guests: Members who are members of two or more Boards of the Workspace and are billed.

More information about this topic can be found in the articles:

• Board Guests
• Multi-Board Guest
• How Billing works on Trello

That said, if you need to add another user, it will be billed only if they is a multi-board guest or Workspace member. And all users will have access to Premium tools, even the users that aren't billable.