Avatars missing

[Yaron Malin]

For some reason, I cannot see any avatar of any member of my organization in Jira.

I know people have avatars, others can see them on their account, it is only me that can't see them.

All I see is the initials:

I also looked in the browser network for the images, the only images downloaded are my avatar and the ones in the image above.

How can I fix that?

[Alisson Sartor]

Hello, Yaron!

Welcome to the community.

Just to make sure, did you mean Jira or Trello avatar? If the users have enabled the option to show the pictures on https://id.atlassian.com/manage-profile/profile-and-visibility at who can see my picture it should be showing up for you as well, did you tried on incognito mode to see if the issue persists?

Kind regards

[Yaron Malin]

Thank you for your answer.

I am using Jira, not using Trello.

When I open Jira from my account, I don't see any avatar (except my own), but when I open the same ticket / board from a colleague account, all avatars are visible.

This makes me think that the users did enable the option to show their pictures.