Since some days ago the add-on in my Outlook is not working. Anyone know of a solution for this. I have deleted and re-installed the add-on without any success. Your help is highly appreciated.
The only workaround I have found so far is to uninstall Office and reinstall version 16.48 (when the add-in did work). https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac
After the reinstall of the older version when you launch the first Office app, make sure to catch the Office updater that pops open and disable automatic updates.
Word didn't work well after this but then I updated just that app (not the rest) and everything has been fine so far.
Not a full solution as it doesn't solve this issue going forward, but at least you will be able to use the add-in in the meantime.
Had this, this morning from Microsoft Support:
"I would like to inform you that, this specific concern, has been reported and the developers are aware. I also added your information to the report. At this time, we are unable to provide an ETR (Estimated time of resolution) when a fix will be made available but should be resolved in a future updates."
Not really helpful.....
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