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All accounts and their content got deleted

papenko daria
papenko daria
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December 20, 2024

Hi,

Both of my Trello accounts got deleted without my consent. When I tried logging in, the system said that I didn’t have a trello account and when I signed up, all my content was gone.

I’m trying to reach the support team but this option is disabled. Could someone please direct me to the support team?

Thank you,

Daria

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Renato Fagaraz
Renato Fagaraz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 23, 2024

Hi @papenko daria 

If an account gets deleted, Atlassian sends an email to let you know what's going on. So, it might be worth checking your email inbox (and spam/junk folder) to see if you received any communication about it.

Also, double-check that you're logging into the right account. Sometimes it’s easy to accidentally log into a different account, and it might look like everything's gone when you're just not in the right place. Make sure you're using the correct email and password for the account where your boards are.

Hopefully this helps, let me know if you run into any hurdles!

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Rishabh Jhawar
Rishabh Jhawar
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December 21, 2024

Hi @papenko daria ,

 

Welcome to the community. I have requested "Atlassian Support" on this question. Atlassian support team will respond on this thread within 2 business days.

 

Regards,

Rishabh

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