Update on Collaborator Limit for Free Trello Workspaces

[Lonneke Feijten]

@Caity 

Is someone who is a single guest someone who can move trello cards and leave a comment in a card? Is 1 premium account of $5 enough for this? If the guests can do the above?

I don't understand the norm. I thought the single guests were free, but it doesn't say so in the below.

"We’re making some changes to Free Workspaces, from April 8, 2024, Workspaces on our Free plan will be limited to 10 collaborators. We’re also making some changes to admin capabilities in Free Workspaces to make managing your users easier!"

What is a Collaborator?
A collaborator is anyone who’s been invited to a board in your Workspace or the Workspace itself. This includes:

- Workspace members

- Workspace guests
Board members who aren’t members of your Workspace. This includes Single-Board Guests and Multi-Board Guests.

- Pending Board and Workspace invites.

[Emilie Anstett]

Bonjour, je me sers de Trello pour éditer notre "Manuel du collaborateur" et cela fait plusieurs années...

Je suis seule administratrice, j'ai 100 salariés (exit les 10 invités max et pas le budget pour le plus petit des forfait!) . Ces 100 salariés ne doivent pas modifier les cartes , justes télécharger les documents joints aux cartes. Par conséquent, suis je concernée par la tarification ? puisque qu'à partir de mai, les invités ne pourront être qu'en lecture seule ?

[Caity]

@Karen Prout @Lea M We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. This will be available by the time we begin the first step of applying the limit in April.

Just as a reminder, you'll be able to continue using your Trello boards normally with all of your current collaborators until May 20, as long as you don't need to add anyone new during that time. The change in April will only block the addition of new users.

[Caity]

@Hannah Palmer We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. This will be available by the time we begin the first step of applying the limit in April.

However, it sounds like, in your case, this member is willing to remove themselves but are not able to because they're the only admin for a board in the Workspace. If you don't need that board anymore, they can close the board. if you still want to use the board, they can make another Workspace member an admin for that board, and then they'll be able to remove themselves.

[Andrew Haberberger]

Free Trello Workspaces will be limited to 10 collaborators starting April 8, 2024

You have rolled out this change, but I dont have a way to remove "collaborators" from boards. 

To be honest, this seems like a scam to me. How can you make these changes but not allow people to fix it before they are charged an astronomical amount of money? 

Please provide a fix ASAP.

[Caity]

@Andrew Haberberger We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. This will be available by the time we begin the first step of applying the limit in April.

Just as a reminder, you'll be able to continue using your Trello boards normally with all of your current collaborators until May 20, as long as you don't need to add anyone new during that time. The change in April will only block the addition of new users.

[Andrew Haberberger]

@Caity - This isn't good enough. Please let the decision makers know that you shouldn't have rolled this out until you had a solution in place. Like I said before, this feels like a scam. People are ready to fix their workspaces and you don't allow them to. We will be looking for other solutions for our project management needs. If anyone in the community has any other suggestions, I am open to them. Have a great day!

[Sarah Sangiamo]

Does everyone need to have the same membership level?

Example I am hosting a board and I select Premium as I am the super user for the company.

Can everyone else be upgraded to just standard so they can access multiple boards they are on as most of them are only watchers and not users anyway.

[Erica Cassavaugh]

I am still be a bit confused.  I use Trello to keep our employees updated with clients information and details on our current projects.  Most do not need to collaborate or make any changes but they do need to view.  I originally sent them all a link to the workspace but many only need to view this single board.  Can I remove them from the Workspace, keep them as members on the one board and then I do not need to pay?

[Jeroen Ramakers]

Switching to a standard US$5 plan would still not be a realistic option in my case. With hundreds of guests that need to work in more than one board, they would all be considered collaborators and billed as normal users.

Can anyone confirm that I could do the following:

- I, the only admin, upgrade myself to an enterprise US$17.50 plan, where I can have multiple workspaces.
- I move all my boards (e.g. board1 through board100) to a separate workspace (e.g. workspace1 through workspace100), so one board per workspace: board1 in workspace1, board2 in workspace2, etc.
- I can add guest A to board1 for free, it is single-board use WITHIN THAT SPECIFIC WORKSPACE.
- I can add guest A to board2 for free as well, because it is still single-board use WITHIN THAT WORKSPACE.

So guest A does NOT count as a paid user. Am I correct?

Thanks in advance.

[Brittany Joiner]

@Erica Cassavaugh if folks are just viewing a board, you have a couple of options. 1) you could make the board public and then just share the link to the board. Technically anyone _can_ view that board, but honestly the likelihood of someone random finding it without the link is nearly impossible since Google doesn't index trello boards anymore. 

But also, you can do as you explained - remove them from the workspace as workspace members, and instead add them to that one board, and then you won't be charged for them. You will still need to pay for a standard or premium spot for yourself to "host" that board, but you won't be charged for the guests in that board. 

[Aaron Keyes]

@Caity Thank you for your response. Are guests able to add cards and make comments on cards? That's essential for my use case. If that's the case, it sounds like nothing would change for us.

[Brittany Joiner]

@Sarah Sangiamo everyone in the same workspace would need to be on the same license, but depending on how you set up your boards, you could get premium license for yourself in your workspace and then if folks are only part of one board, they would access those same premium benefits and you wouldn't pay for them (as long as they're only on one board), you would then be charged for them at the same level as you (premium in this case) if you added them to the workspace or another board in the workspace 

[Brittany Joiner]

@Andrew Haberberger there are still a couple months before these changes are taking place, so it sounds like the tools will be available before the changes actually take place. It's another month before anything at all changes, and even then, its just that you can't add new members. You still have another month to sort things out, and even then, you don't lose your boards- they'll still be available, just in read-only mode. Also, you'll be able to get a 30 day trial of premium so you can extend this. 

[Brittany Joiner]

@Jeroen Ramakers i don't think that will work because i believe you need a minimum of 50 seats to use the enterprise plan. 

[Brittany Joiner]

@Aaron Keyes yes! guests can do all of those things! 

[Natalia Kaczkowska]

@Caityas for the Standard plan that you suggested:
"If your Workspace isn't eligible for the non-profit discount for some reason, Trello Standard also has unlimited collaborators at a lower price point than Trello Premium ($5 per user per month vs. $10 per user per month)"
how are the collabortors different than users? Or maybe if I have 50 collaborators now I would need to pay 5*50 USD after April the 8th?

[Andrew Haberberger]

@Brittany Joiner Thanks for the response, Brittany. I understand that there is still time, but I think it's irresponsible to send this out without there being a solution or an ETA on the solution. They knew this was coming. I am confident that it wasn't decided on yesterday. 

[Brittany Joiner]

@Natalia Kaczkowska i think they are using collaborator as a term that kinda combines user/member/guest/etc, kinda a catch all term. So if you have 50 collaborators, you may or may not need to pay for them all, only those who are part of more than one board

[dave_anderson]

I have been looking to see how to upgrade so I don't have the free account any longer but can't find out how to do it. Can I get some help, please? Thanks.

[Brittany Joiner]

@dave_anderson if you go to your trello boards page, you should see your workspaces on the side and buttons prompting you to upgrade

Also, from any board, you can open the the left sidebar panel (do this by pressing the [ key, or by clicking the caret in the top left corner), and you should see "workspace settings" options in the sidebar, and click the Upgrade workspace button.

[Brendan Roberts]

How do I manage members who have left the organisation and set up boards? I can't remove them.

[Brittany Joiner]

@Brendan Roberts i believe the tools that they are releasing soon will address this and give you a way to quickly see who is in that count and quickly remove them

[Roman]

Hi there! So I just want to verify if I buy the paid plan my information will be correct. So if I buy a workspace with only myself and have two boards within my workspace. In one of the boards there will be 20 members who are only on Board A, on Board B there are also 20 members who are ONLY on  Board B, do I only have to pay $5 for the workspace per month? If I am correct you can have unlimited guests on the board as long as they just on one board within the workspace, therefore I would only have to pay for myself. Please let me know if my information is correct.

[Brittany Joiner]

@Roman i believe that is correct - as long as none of those 20 members are on more than one board and you are "hosting" those boards (aka you are the only workspace member and you upgrade that your user to paid), then yes, you should be able to have those 40 unique folks in two different boards and only have to pay $5/$10/mo (depending which plan you pick).